Refund Policy

1. Customer Cancellations

• Customers may reschedule their booking for any reason up to 72 hours (3 days) before the scheduled flight time (minus any transaction or administrative fee, if applicable). 

• Cancellations made within 72 hours of the flight are non-refundable, and the full price of the flight will be retained. 

• No-Shows: Customers who fail to show up for their scheduled flight without prior notice are considered no-shows and will not receive a refund. ​

2. Weather & Safety Cancellations

• Reschedule: If we must cancel a flight due to unsafe weather or operational conditions, you will be offered to reschedule on the next available date at no additional charge. 

• Weather cancellations are handled at our discretion based on safety and pilot judgment. You will be notified as early as possible if a weather cancellation occurs. ​

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3. Rescheduling

• If you need to reschedule your flight, you may do so up to 72 hours prior to the scheduled flight without penalty. 

• Rescheduling within the 72-hour window may, at our discretion, be treated as a cancellation and may not be eligible for refund. 

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4. Gift Certificates & Vouchers

• Gift certificates or vouchers are typically non-refundable, but may be transferable unless specified otherwise at the time of purchase. 

• If a flight booked with a gift certificate is canceled due to weather, the certificate value can be applied to a rescheduled flight. 

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5. Refund Processing

• Refunds will be issued to the original method of payment within a reasonable processing period (usually 7–10 business days). 

• Administrative or processing fees may apply to refund transactions where noted. 

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6. Special Event or Package Bookings

• Flights booked as part of special events, festivals, tours, or discounted packages may be subject to different cancellation terms and fees, which will be communicated at the time of booking. 

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7. Additional Notes

• Because hot air ballooning is weather-dependent, customers are encouraged to plan with flexibility and schedule backup dates whenever possible. 

• Safety considerations always take priority; refund decisions due to weather or operational safety will align with this policy.