Privacy Policy

Last Updated: 12/12/25

Wicked Balloons Inc (“we,” “us,” or “our”) operates the website www.coachellavalleyballoonrides.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our services, including booking hot air balloon rides.

By accessing or using the Website, you agree to this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

We may collect information about you in the following ways:

a. Personal Information

Information you voluntarily provide to us, including:

Name
Email address
Phone number
Billing and payment information
Booking details (date, number of passengers, special requests)

b. Automatically Collected Information

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device type
Pages viewed and time spent on the Website
Referring URLs

This information helps us improve our Website and services.

c. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to enhance your experience. You can control cookies through your browser settings, but disabling cookies may affect Website functionality.

2. How We Use Your Information

We use the information we collect to:

Process bookings and payments
Communicate with you about reservations, updates, or inquiries
Provide customer support
Improve our Website and services
Send promotional or marketing communications (you may opt out at any time)
Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third parties who help us operate our Website or process payments
Legal Requirements: If required by law, court order, or government request
Business Transfers: In connection with a merger, sale, or transfer of assets

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal information we have about you
Request corrections or updates
Request deletion of your personal information
Opt out of marketing communications

To exercise these rights, please contact us using the information below.

6. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any information.

7. Children’s Privacy

Our Website is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website after changes are posted constitutes acceptance of those changes.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Wicked Balloons Inc

Email: info@coachellavalleyballoonrides.com

Phone: 800-890-2650

Address: 210 Park Ave #322 Worcester MA 01609